Salomon Customer Privacy Policy
Privacy Policy
The Privacy Policy applies to Avid Sports Singapore Pte. Ltd. and its affiliates incorporated or operating in your jurisdiction (the “ANTA group”, referred to collectively or individually as “we”, “us” or “our”). Depending on your location, the following ANTA group entities may also handle your personal data:
- Malaysia: Avid Sports Management Services Sdn. Bhd. and Avid Sports Malaysia Sdn. Bhd.
- Philippines: ANTA Sports (Philippines) Inc.
- Singapore: Avid Sports Singapore Pte. Ltd. and Motive Force Sports Products (Singapore) Pte. Ltd.
- Thailand: Avid Sports (Thailand) Ltd.
In this Privacy Policy, the term “personal data” is used to refer in general terms to any information we collect that relates to you. This term “personal data” is sometimes also referred to as “personal information”, and also includes any equivalent concept used in your jurisdiction.
This Privacy Policy explains what personal data we will collect from you when you interact with us through our websites and other online channels (including our official flagship stores on various online platforms), digital experiences, mobile applications, products and services operated or provided by us, our physical stores and other places where we may collect personal information that are located or available in your jurisdiction. All of these online channels form part of our platform (the “Platform”). This Privacy Policy also explains how your personal data will be used and protected, with whom your personal data may be shared with or transferred to, the rights you have relating to your personal data and how you can contact us.
Depending on where you are located, there may be jurisdiction-specific matters that apply to you in addition to or separate from the general terms of this policy. These jurisdiction-specific matters are explained in Section 11 of this Privacy Policy.
This Privacy Policy will help you to understand:
- How we collect your personal data
- How we need to use your personal data
- Our approach to direct marketing
- How we use cookies and similar technologies
- To whom we will need to share/ transfer your personal data
- To whom we may need to disclose your personal data
- How your personal data protected
- What your rights are in relation to your personal data
- How we deal with children’s personal data
- How we update this Privacy Policy
- Whether any jurisdiction-specific matters may be applicable to you
1. How we collect your personal data |
Required personal data We will require the personal data identified below to provide you with the products and services that you request. If you do not provide us with the required personal data, we may be unable to provide our products and services to you in full. Required personal data includes:
We may collect, use and/or disclose your personal data based on one or more of the following legal bases that may apply to you in your jurisdiction:
As well as the data you directly provide to us, your data may be passed to us through third-party platforms when you purchase our products on these platforms. If you access or use our products and/or services through a third-party account (such as a social media account belonging to you), and that third-party account provider shares your personal data with us (e.g., to confirm your identity when you access the Platform or one of our services through that third party account), we will be permitted to use that personal data in accordance with the terms of this Privacy Policy. To enable you to access and use the Platform, we will need to use all the required personal data identified above. If you do not want us to process any of these categories of personal data, we may be unable to provide some or all of our products and services to you.
Voluntary personal data You may also choose to provide us with additional data for the improvement and development of our new products and services. Voluntary personal data includes:
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2. How we need to use your personal data |
We will use your personal data for the following purposes:
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3. Our
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If you do not wish to receive marketing messages from us, you may:
Some of our (mobile) applications may also send messages to you, including push messages. You may disable such messages by changing your mobile phone or application settings or by choosing to delete the application to stop receiving messages. |
4. How we use cookies and similar technologies |
Cookies To ensure the proper functioning of our websites, we store small data files called cookies on your computer or mobile device (e.g. to store your site preferences or products in your shopping basket). Cookies usually contain unique identifiers and site names. We will not use cookies for any purposes other than those stated in this Privacy Policy. You may clear all cookies saved on your computer, and most web browsers have a feature to block cookies. If you do so, you will need to change your user settings manually each time you visit our website. Website Beacons and Pixel Tags In addition to cookies, we use other similar technologies on our websites, such as website beacons and pixel tags. For example, an email we send you may contain a click-through URL that links to content on our website. If you click the link, we track that click to help us understand your product and service preferences and improve our customer service. Website beacons are usually transparent images that are embedded in a website or email. With the help of pixel tags in an email, we can know whether the email has been opened. If you do not want your activities tracked in this way, you can unsubscribe from our mailing list at any time. Do Not Track request If your browser has a “Do Not Track” function enabled, our websites will respect your preferences. |
5. To whom we will need to share/ transfer your personal data |
The personal data that we collect from you will be stored in Singapore on our secured cloud server hosted in Singapore. We may share your personal data within the ANTA group if this sharing is necessary for us to perform our obligations in the course of or in connection with our provision of our products and services to you. We may also share your personal data with third-party service providers, agents and other organisations that we have engaged to assist us in relation to any of the activities stated in item 2 above. At present, we share your personal data in the following circumstances:
We may transfer your personal data to jurisdictions outside of the countries or regions from which you access the Platform for any of the purposes set out in item 2 of this Privacy Policy (with your consent or on any other legal basis recognised by the law in your jurisdiction). Other jurisdictions may have different or more limited data protection laws. In such circumstances, we will seek to ensure that your personal data is accorded equivalent and adequate protection as if it were still within the territory of your jurisdiction. For example, we will enter into data transfer agreements with an overseas data recipient, or ensure that that data recipient has the necessary privacy certifications required under the law in your jurisdiction. Alternatively, we will request your consent for the cross-border transfer of your personal data. We require any party receiving personal data from us to process personal data in accordance with our instructions, this Privacy Policy, any or all applicable confidentiality and security measures undertaken by the receiving party. |
6. To whom we may need to disclose your personal data |
We will only publicly disclose your personal data in the following circumstances:
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7. How your personal data is protected |
We have put in place industry-standard security safeguards to protect your personal data against unauthorised access, public disclosure, use, modification, damage or loss of data. These safeguards include:
We also provide security and privacy training to raise our employees’ awareness of the importance of protecting personal data. We have enhanced the security of our entire system by means of system design, process management, personnel management and technical support. If any personal data security incident occurs, we will promptly inform you of the following in accordance with the requirements of relevant laws and regulations:
We will promptly inform you of the incident by mail, letter, telephone, push notification or through other means. Where it is difficult to inform you individually, a substitute announcement will be published in a reasonable and effective way. |
8. What your rights are in relation to your personal data |
Accessing or correcting your personal data Subject to the exceptions specified by law, you have the right to access or correct your personal data by logging on to your account on the Platform and by viewing or amending your personal account information directly, or by contacting us by email (see contact details at the bottom of this privacy policy). Deleting your personal data You may delete your membership account with us at any time. When you delete your account, we will cease to use and either delete or anonymise your personal data. In general, we will cease to retain your personal data as soon as it is reasonable to assume that the purpose for which that personal data was collected is no longer served by retaining that personal data, and that retention is no longer necessary for legal or business purposes. Once we have made this determination, we will delete or anonymise your personal data as soon as practicable. You may also send a request to us to delete your personal data stored by us before the end of the usual retention period. If we respond to your request, we will also notify the entities who have obtained your personal data from us and require them to promptly delete the data they have obtained, unless otherwise provided by law or regulation or unless such entities have obtained separate consent from you. Your request for us to delete your personal data should reference one of the following grounds:
If we delete your data from our services, we may not immediately delete the corresponding data from our backup system, but we will delete such data at the time that the backup system is updated. Limit automated decision-making In certain situations, we may make decisions solely based on automated decision-making mechanisms, involving the use of data systems, algorithms, etc. If these decisions significantly affect your legitimate rights or interests, you have the right to seek an explanation from us. We will be happy to provide this explanation to you, unless we are prevented from doing so by law. Verification of identity For security reasons, when we respond to your request, we may require you to verify your identity prior to our processing of your request. You may be required to provide us with a written request or other means of identification. We will aim to respond within 15 business days, and if we are unable to do so, we will inform you within the same time period and provide you with an estimated reply date. If you are not satisfied with our response, you may lodge a complaint through our customer service portals. In general, we will not charge any fees for any reasonable data access requests. However, we may charge a certain fee for repeated requests or requests that exceed reasonable limits, depending on the circumstances. We may refuse requests that are gratuitously repetitive, technically demanding (for example, requiring the development of a new system or a fundamental change in our existing practices), pose risks to the legitimate rights and interests of others, are malicious or an abuse of rights or are highly impractical (for example, requests relating to data stored on backup platforms), or which we are not permitted to comply with according to law. |
9. How we deal with children’s personal data |
Our intention is not to collect any personal data related to children. If you are under the legal age limit of the jurisdiction where we believe you are currently located, or where you have requested that an order be delivered to, you may access the Platform only with the involvement of your parent or guardian.[1] |
10. How we update this Privacy Policy
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This Privacy Policy applies in conjunction with any other notices, contractual clauses and consent clauses that apply in relation to the collection, use and disclosure of your personal data by us. We may introduce new or optimised features from time to time that require the collection and use of new personal data or which change or add to the original purposes of use of your personal data. If that happens, we will update this Privacy Policy via a pop-up window, page prompt or similar notification, and allow you to separately consent to such collection and use. With your separate consent, we will be able to collect and use such data for the new purposes explained to you in that notification. We will post any changes we make to this Privacy Policy on this page. We may also publish more prominent notices of material changes to this Privacy Policy (for example, for some services, we will notify you via email of specific changes to our personal data protection Privacy Policy). Material changes referred to in this Privacy Policy include:
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11. Jurisdiction-specific matters |
Singapore
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Last updated on 7 December 2023.
If you have any questions, comments or suggestions regarding this Privacy Policy, please contact us at ATGPIPO@ANTA.COM
You can also contact our personal data protection office through email at ATGPIPO@ANTA.COM. We will respond to you within 15 business days, and if we are unable to do so, we will inform you within the same time period and provide you with an estimated reply date.
[1] Internal note for Singapore: the PDPC recommends that where a minor is under the age of 13, consent should be obtained from the minor’s parent or legal guardian.