FAQ – SALOMON SG

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FREQUENTLY ASKED QUESTIONS
SHIPPING
How long does it take for my order to be shipped?

Please allow up to 5 business days for processing your order. If your order is placed after 6 PM local time, it will be processed on the following business day.
For more information, please refer to our *Shipping Policy*.

How can I check the delivery status of my order?

If you placed your order using your S/PLUS registered account, you’ll receive an email update at your registered address as soon as your order leaves our warehouse.

Can I have my order sent to another person or an address other than my billing address?

Yes, the order will be sent to the person and the address you give in the delivery address field. You can associate multiple addresses with your account and have separate delivery and billing addresses.

Tracking my order

Thank you for your purchase at SALOMON and we completely understand your eagerness to receive your products.

We kindly ask for your patience to allow up to 5 business days (excluding public holidays) for processing your order. If your order is placed after 6 PM SGT, it will be processed on the following business day.

Your order status will be notified through your registered email. Kindly check to see the status!

RETURNS AND REFUNDS
Can I exchange an item if it is unsuitable?
As long as the product remains intact (tags not removed, packaging complete, no damage, no dirt, and not washed), we offer exchanges for the same item in a different color or size.
Contact us at salomoncssea@gmail.com before returning the item.
*Kindly note that this does not apply to items with marked-down prices.
How can I return an item purchased from the official online SALOMON store?

As long as the product remains intact (tags not removed, packaging complete, no damage, no dirt, and not washed), we offer a 14-day return service. You may contact us at salomoncssea@gmail.com to start a return. *Kindly note that this does not apply to items with marked-down prices.

Check out our Return Policy Page for more details

There seems to be a fault with my product, what is the procedure?

We sincerely apologize for your unpleasant shopping experience. If you’ve received a faulty or damaged item, please contact our customer service team at salomoncssea@gmail.com, and we’ll assist you in resolving the issue as quickly as possible.

What happens to my S/PLUS points if I return an item?

Once your refund is processed, the points will be automatically adjusted in your S/PLUS account.

MY ORDER
How can I be sure that my order has been received?

A confirmation will be sent to your S/PLUS registered email. If you don’t see it, please kindly check your payment status or reach out to us at salomoncssea@gmail.com for any questions!

Can I change my delivery address after submitting my order?

If you’ve entered the wrong shipping information, please contact our customer service team with the correct details as soon as possible. If your order is still being processed, we can update your delivery address. However, once your order has been shipped, we’re unable to make any changes.

How long does it take to process my order?

Please allow up to 5 business days for processing your order. If your order is placed after 6 PM local time, it will be processed on the following business day. For more information, please refer to our Shipping Policy.

ORDERS
How do I use my vouchers?

You may view the vouchers in your account in our Member Center after logging in.

 

Click on "Claim Now" and copy the code to use in checkout

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